Reservation Policy

  • To book you must send a confirmation via email.
  • We do not require credit card, however, deposit is required to guarantee the stay.
  • Deposits: ** Bookings less than 3 nights, the first night transfer.** For reservations of more than 3 nights, 25% of the booking deposit.The information for the deposit will send them once received the reservation
  • If you cancel your booking is then necessary to notify as soon as possible.Remember that deposits are not returned.
  • It is very important for us to confirm your arrival time information when available.
  • If you need invoice, please inform in advance. The prices shown here do not include 16% VAT + 3% other taxes.


  • All bookings of more than 3 nights, have a spa service included.
  • APPLYING FOR RESERVATIONS MADE ONLY IN OUR WEBSITE in any case apply for bookings made with other internet operators.
  • Rooms at the Colonial area, can choose the service until 500 pesos per person on our rates SPA. Rooms of the Casa del Mamey, may choose the service they want until 350 pesos per person, about our rates SPA
  • The service is per person per stay.
  • For stays longer than 1 week, the spa service is included per week and per person.
  • If you want to make more than 500 pesos or 350 depending on the room service, they can choose to pay him the difference.
  • The prices of services are published and updated both on this website and in the information room.
  • SPA services including apply Monday to Friday from 09.00 to 18.00 and Saturdays from 09.00 to 14.00. On Sundays and holidays the spa service it will be depending the availability.
  • To book spa, once you arrive you can be made directly with the head of the SPA.